We are here to support your success. We support and manage our client sites with a 24-hour client services helpdesk, remote access, mobile service technicians or on-site full-time maintenance teams.
For new systems, support and maintenance starts at commissioning stage with detailed location specific inspection sheets. A complete asset register of equipment, functionality tests, room booking, audio, video, display, wireless pairing, video conferencing, automation, control functions, ancillary devices, cabling termination, system hardware, network verification and product documentation at handover.
Hereworks offers a comprehensive range of support services. Hereworks Assure provides a managed warranty option, including remote access, helpdesk support and next day cover. Our Assure+ package has the added features of annual maintenance visits, unlimited user training, event support, spares holding and out-of-hours support.
We understand our clients need for business continuity, that’s why our support service agreements are tailored for their specific needs and nature of operations. Every sector and client workspace has unique requirements. Hereworks supports both new and existing audio-visual and automation installations.
Hereworks support provides peace of mind with a dedicated service account manager familiar with your premises and nature of work. For preventative maintenance, scheduled updates and emergency response visits our team of expert engineers, project managers, system architects and service professionals are here to help.
Assure
Assure Plus
White Glove Service
On-Site Response
8 Hour
4 Hour
Immediate
Call outs/labour charges
Helpdesk Support
2 Annual Maintenance Visits PPM
Service Account Management
User Training
6 half days
12 half days
Unlimited
Warranty Shipping Costs
Loan Equipment / Spares
Out of Hours Support
Event Support
Embedded On Site Engineer
Daily Room Checks
Persistent Security Vulnerability Reviews
Managing Director at GoQuest
From the very beginning, the Hereworks team was professional, efficient, and full of great ideas. They handled every challenge with confidence and delivered an AV system that works beautifully. We couldn’t be happier with the outcome.
From the very beginning, the Hereworks team was professional, efficient, and full of great ideas. They handled every challenge with confidence and delivered an AV system that works beautifully. We couldn’t be happier with the outcome.
Managing Director at GoQuest
Information and Education Technology Manager at DCU
Polaris is designed as an immersive ecosystem that actively breaks down boundaries, sparking collaboration across subjects and between groups, inside and outside the University. Active learning spaces like the industry robotics and tech innovation labs will help students collaborate with industry and peers across the world. This facility will further advance DCU’s international reputation for excellence in science, computing and engineering disciplines. It has the capacity to accommodate over 3000 additional STEM students on the university’s Glasnevin campus. Hereworks implemented various AV solutions to help us deliver our goals, including a significant number of Crestron technologies. Hereworks installed the VC-4 server that runs programs to control multiple rooms over the network from a single centralised location and implemented cloud-based monitoring using the XiO Cloud® service. Crestron’s 1 Beyond video technology brings the full multi-camera studio experience into our classrooms. Camera switching and movement is done automatically based on the location of the active speaker participant, enabling the best video experience for both in-room and remote students. Crestron’s fixed and wireless touch panels offer us the flexibility to control content and access video streams while on the move, and this is a key feature for delivering practical engineering demonstrations. Crestron’s AirMedia® provided a wireless presentation solution that fits the configurable and collaborative designs of our rooms. One of our big challenges in DCU is dealing with very large student numbers, and Crestron’s NVX® AV over IP technology allowed us to distribute any content over our network creating connected classrooms. XiO director facilitated the configuration, control and management of this large-scale AV network using NVX encoder and decoder endpoints. We now have a multi-campus solution to stream content in a flexible, scalable and secure manner. DCU has worked with Hereworks on multiple projects since we started our digital transformation in 2016. The quality of service, level of knowledge and expertise have made them a key partner in how we have progressed our technologies. Hereworks is a Crestron certified integrator, and a company that that could design a technology blueprint to fit our goals. Every stage of the process from brainstorming sessions, installation and program design was to a very high standard and their Crestron programmers delivered on everything we hoped to achieve with this project.
Polaris is designed as an immersive ecosystem that actively breaks down boundaries, sparking collaboration across subjects and between groups, inside and outside the University. Active learning spaces like the industry robotics and tech innovation labs will help students collaborate with industry and peers across the world. This facility will further advance DCU’s international reputation for excellence in science, computing and engineering disciplines. It has the capacity to accommodate over 3000 additional STEM students on the university’s Glasnevin campus. Hereworks implemented various AV solutions to help us deliver our goals, including a significant number of Crestron technologies. Hereworks installed the VC-4 server that runs programs to control multiple rooms over the network from a single centralised location and implemented cloud-based monitoring using the XiO Cloud® service. Crestron’s 1 Beyond video technology brings the full multi-camera studio experience into our classrooms. Camera switching and movement is done automatically based on the location of the active speaker participant, enabling the best video experience for both in-room and remote students. Crestron’s fixed and wireless touch panels offer us the flexibility to control content and access video streams while on the move, and this is a key feature for delivering practical engineering demonstrations. Crestron’s AirMedia® provided a wireless presentation solution that fits the configurable and collaborative designs of our rooms. One of our big challenges in DCU is dealing with very large student numbers, and Crestron’s NVX® AV over IP technology allowed us to distribute any content over our network creating connected classrooms. XiO director facilitated the configuration, control and management of this large-scale AV network using NVX encoder and decoder endpoints. We now have a multi-campus solution to stream content in a flexible, scalable and secure manner. DCU has worked with Hereworks on multiple projects since we started our digital transformation in 2016. The quality of service, level of knowledge and expertise have made them a key partner in how we have progressed our technologies. Hereworks is a Crestron certified integrator, and a company that that could design a technology blueprint to fit our goals. Every stage of the process from brainstorming sessions, installation and program design was to a very high standard and their Crestron programmers delivered on everything we hoped to achieve with this project.
Information and Education Technology Manager at DCU
Director of IT Services / An Post
An Post are delighted to provide this testimonial for the AV project implementation recently undertaken by Hereworks. Their expertise, dedication, and professionalism in executing the project were truly remarkable. From the initial consultation to the final delivery, Hereworks displayed exceptional knowledge and understanding of our requirements. They listened attentively to our needs and objectives, ensuring that every aspect of the AV project was tailored to our specific goals. Their ability to translate our vision into a tangible reality was truly impressive. Throughout the project, Hereworks demonstrated exemplary project management skills. They maintained clear communication channels, keeping us informed about the progress at every stage. Their team consistently adhered to the agreed-upon timelines and delivered the project on schedule, which is a testament to their commitment to excellence. The AV implementation carried out by Hereworks was flawless. Their technical expertise was evident in the seamless integration of various components, resulting in a fully functional and user-friendly system. The audio and video quality exceeded our expectations, creating an immersive and engaging experience for our audience. The attention to detail in the installation process was outstanding, and their team ensured that every aspect of the AV system was optimised for optimal performance. Furthermore, the post-implementation support provided by Hereworks has been exceptional. They have been readily available to address any questions or concerns that have arisen since the project's completion. Their responsiveness and willingness to go the extra mile have instilled confidence in us that our ongoing needs will be met with the same level of dedication and professionalism. In conclusion, I highly recommend Hereworks for any AV project implementation. Their expertise, attention to detail, and commitment to customer satisfaction are truly commendable. The successful completion of our project would not have been possible without their invaluable contributions. We are incredibly grateful for their partnership and look forward to collaborating with them on future endeavors.
An Post are delighted to provide this testimonial for the AV project implementation recently undertaken by Hereworks. Their expertise, dedication, and professionalism in executing the project were truly remarkable. From the initial consultation to the final delivery, Hereworks displayed exceptional knowledge and understanding of our requirements. They listened attentively to our needs and objectives, ensuring that every aspect of the AV project was tailored to our specific goals. Their ability to translate our vision into a tangible reality was truly impressive. Throughout the project, Hereworks demonstrated exemplary project management skills. They maintained clear communication channels, keeping us informed about the progress at every stage. Their team consistently adhered to the agreed-upon timelines and delivered the project on schedule, which is a testament to their commitment to excellence. The AV implementation carried out by Hereworks was flawless. Their technical expertise was evident in the seamless integration of various components, resulting in a fully functional and user-friendly system. The audio and video quality exceeded our expectations, creating an immersive and engaging experience for our audience. The attention to detail in the installation process was outstanding, and their team ensured that every aspect of the AV system was optimised for optimal performance. Furthermore, the post-implementation support provided by Hereworks has been exceptional. They have been readily available to address any questions or concerns that have arisen since the project's completion. Their responsiveness and willingness to go the extra mile have instilled confidence in us that our ongoing needs will be met with the same level of dedication and professionalism. In conclusion, I highly recommend Hereworks for any AV project implementation. Their expertise, attention to detail, and commitment to customer satisfaction are truly commendable. The successful completion of our project would not have been possible without their invaluable contributions. We are incredibly grateful for their partnership and look forward to collaborating with them on future endeavors.
Director of IT Services / An Post
General Manager, Global Esports Production (RBC) "Project Stryker", Riot Games
Hereworks joined our project in the midst of a real crunch, and they clearly understood the ask and immediately got to work on delivering at the highest of standards. The timelines were aggressive at times, with plenty of ad-hoc asks, all of which were never a problem for the Hereworks team. A big thank you to Les, Jonathan, Aaron, Ryan, Stuart, Stephen and the whole team, as it really did take a village to pull this off!
Hereworks joined our project in the midst of a real crunch, and they clearly understood the ask and immediately got to work on delivering at the highest of standards. The timelines were aggressive at times, with plenty of ad-hoc asks, all of which were never a problem for the Hereworks team. A big thank you to Les, Jonathan, Aaron, Ryan, Stuart, Stephen and the whole team, as it really did take a village to pull this off!
General Manager, Global Esports Production (RBC) "Project Stryker", Riot Games
Director & Head of IT at BDO
Working with Hereworks has been an absolute game-changer for our company. As a business that relies heavily on effective communication and collaboration, having top-notch audio and video solutions in our meeting rooms is crucial. Hereworks joined our new Dublin HQ launch project from the beginning, and the Hereworks team exceeded our expectations in every way. Their team displayed exceptional professionalism and expertise from the initial consultation to the installation and ongoing support. They took the time to understand our unique needs and provide tailored solutions that fit our requirements and budget, greatly enhancing our productivity and efficiency. A special thank you to Stephen, Leslie, Barry and Geoff for all their effort and time on this project. Thank you, Team Hereworks, and we look forward to continuing our partnership for all our future audio and video needs.
Working with Hereworks has been an absolute game-changer for our company. As a business that relies heavily on effective communication and collaboration, having top-notch audio and video solutions in our meeting rooms is crucial. Hereworks joined our new Dublin HQ launch project from the beginning, and the Hereworks team exceeded our expectations in every way. Their team displayed exceptional professionalism and expertise from the initial consultation to the installation and ongoing support. They took the time to understand our unique needs and provide tailored solutions that fit our requirements and budget, greatly enhancing our productivity and efficiency. A special thank you to Stephen, Leslie, Barry and Geoff for all their effort and time on this project. Thank you, Team Hereworks, and we look forward to continuing our partnership for all our future audio and video needs.
Director & Head of IT at BDO
IT Team Lead – EMEA, Mongo DB
Having taken care of the AV Design internally for previous smaller office builds, this was the first time MongoDB decided to use an external vendor in EMEA and now that our new Dublin office is complete, I can safely say that it was a no brainer. It helped us take our company's AV setup to another level, from the initial design right through to installation. Adding to this the difficulties of carrying out such a project during COVID, overall I can say I am extremely pleased with the work from Hereworks. It was always a pleasure dealing with the guys on site and they were extremely helpful and patient, especially on any ad hoc changes that needed to be made during the project. Special thanks to Stephen, Les, Damien, Geoff and Misha who, in particular, I worked very closely with during this time. Thanks to everyone involved.
Having taken care of the AV Design internally for previous smaller office builds, this was the first time MongoDB decided to use an external vendor in EMEA and now that our new Dublin office is complete, I can safely say that it was a no brainer. It helped us take our company's AV setup to another level, from the initial design right through to installation. Adding to this the difficulties of carrying out such a project during COVID, overall I can say I am extremely pleased with the work from Hereworks. It was always a pleasure dealing with the guys on site and they were extremely helpful and patient, especially on any ad hoc changes that needed to be made during the project. Special thanks to Stephen, Les, Damien, Geoff and Misha who, in particular, I worked very closely with during this time. Thanks to everyone involved.
IT Team Lead – EMEA, Mongo DB
Chief Architect, TII
The team at Hereworks delivered a really good technical solution to our boardroom requirements. They were responsive to client needs and dealt with all matters expeditiously. The feedback I received from our staff about the video-conferencing system and room automation functions installed in our boardroom is that they are very happy with the performance of the systems installed.
The team at Hereworks delivered a really good technical solution to our boardroom requirements. They were responsive to client needs and dealt with all matters expeditiously. The feedback I received from our staff about the video-conferencing system and room automation functions installed in our boardroom is that they are very happy with the performance of the systems installed.
Chief Architect, TII
Polaris is designed as an immersive ecosystem that actively breaks down boundaries, sparking collaboration across subjects and between groups, inside and outside the University. Active learning spaces like the industry robotics and tech innovation labs will help students collaborate with industry and peers across the world. This facility will further advance DCU’s international reputation for excellence in science, computing and engineering disciplines. It has the capacity to accommodate over 3000 additional STEM students on the university’s Glasnevin campus. Hereworks implemented various AV solutions to help us deliver our goals, including a significant number of Crestron technologies. Hereworks installed the VC-4 server that runs programs to control multiple rooms over the network from a single centralised location and implemented cloud-based monitoring using the XiO Cloud® service. Crestron’s 1 Beyond video technology brings the full multi-camera studio experience into our classrooms. Camera switching and movement is done automatically based on the location of the active speaker participant, enabling the best video experience for both in-room and remote students. Crestron’s fixed and wireless touch panels offer us the flexibility to control content and access video streams while on the move, and this is a key feature for delivering practical engineering demonstrations. Crestron’s AirMedia® provided a wireless presentation solution that fits the configurable and collaborative designs of our rooms. One of our big challenges in DCU is dealing with very large student numbers, and Crestron’s NVX® AV over IP technology allowed us to distribute any content over our network creating connected classrooms. XiO director facilitated the configuration, control and management of this large-scale AV network using NVX encoder and decoder endpoints. We now have a multi-campus solution to stream content in a flexible, scalable and secure manner. DCU has worked with Hereworks on multiple projects since we started our digital transformation in 2016. The quality of service, level of knowledge and expertise have made them a key partner in how we have progressed our technologies. Hereworks is a Crestron certified integrator, and a company that that could design a technology blueprint to fit our goals. Every stage of the process from brainstorming sessions, installation and program design was to a very high standard and their Crestron programmers delivered on everything we hoped to achieve with this project.
Information and Education Technology Manager at DCU
An Post are delighted to provide this testimonial for the AV project implementation recently undertaken by Hereworks. Their expertise, dedication, and professionalism in executing the project were truly remarkable. From the initial consultation to the final delivery, Hereworks displayed exceptional knowledge and understanding of our requirements. They listened attentively to our needs and objectives, ensuring that every aspect of the AV project was tailored to our specific goals. Their ability to translate our vision into a tangible reality was truly impressive. Throughout the project, Hereworks demonstrated exemplary project management skills. They maintained clear communication channels, keeping us informed about the progress at every stage. Their team consistently adhered to the agreed-upon timelines and delivered the project on schedule, which is a testament to their commitment to excellence. The AV implementation carried out by Hereworks was flawless. Their technical expertise was evident in the seamless integration of various components, resulting in a fully functional and user-friendly system. The audio and video quality exceeded our expectations, creating an immersive and engaging experience for our audience. The attention to detail in the installation process was outstanding, and their team ensured that every aspect of the AV system was optimised for optimal performance. Furthermore, the post-implementation support provided by Hereworks has been exceptional. They have been readily available to address any questions or concerns that have arisen since the project's completion. Their responsiveness and willingness to go the extra mile have instilled confidence in us that our ongoing needs will be met with the same level of dedication and professionalism. In conclusion, I highly recommend Hereworks for any AV project implementation. Their expertise, attention to detail, and commitment to customer satisfaction are truly commendable. The successful completion of our project would not have been possible without their invaluable contributions. We are incredibly grateful for their partnership and look forward to collaborating with them on future endeavors.
Director of IT Services / An Post
Hereworks joined our project in the midst of a real crunch, and they clearly understood the ask and immediately got to work on delivering at the highest of standards. The timelines were aggressive at times, with plenty of ad-hoc asks, all of which were never a problem for the Hereworks team. A big thank you to Les, Jonathan, Aaron, Ryan, Stuart, Stephen and the whole team, as it really did take a village to pull this off!
General Manager, Global Esports Production (RBC) "Project Stryker", Riot Games
Working with Hereworks has been an absolute game-changer for our company. As a business that relies heavily on effective communication and collaboration, having top-notch audio and video solutions in our meeting rooms is crucial. Hereworks joined our new Dublin HQ launch project from the beginning, and the Hereworks team exceeded our expectations in every way. Their team displayed exceptional professionalism and expertise from the initial consultation to the installation and ongoing support. They took the time to understand our unique needs and provide tailored solutions that fit our requirements and budget, greatly enhancing our productivity and efficiency. A special thank you to Stephen, Leslie, Barry and Geoff for all their effort and time on this project. Thank you, Team Hereworks, and we look forward to continuing our partnership for all our future audio and video needs.
Director & Head of IT at BDO
Having taken care of the AV Design internally for previous smaller office builds, this was the first time MongoDB decided to use an external vendor in EMEA and now that our new Dublin office is complete, I can safely say that it was a no brainer. It helped us take our company's AV setup to another level, from the initial design right through to installation. Adding to this the difficulties of carrying out such a project during COVID, overall I can say I am extremely pleased with the work from Hereworks. It was always a pleasure dealing with the guys on site and they were extremely helpful and patient, especially on any ad hoc changes that needed to be made during the project. Special thanks to Stephen, Les, Damien, Geoff and Misha who, in particular, I worked very closely with during this time. Thanks to everyone involved.
IT Team Lead – EMEA, Mongo DB
The team at Hereworks delivered a really good technical solution to our boardroom requirements. They were responsive to client needs and dealt with all matters expeditiously. The feedback I received from our staff about the video-conferencing system and room automation functions installed in our boardroom is that they are very happy with the performance of the systems installed.
Chief Architect, TII
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